How can I get in touch with you?
We are available via email: email@example.com and our live chat feature is on the bottom right of the website.
Where can I follow you on social media?
How do I find a specific item?
The easiest way is to use the search bar at the top of the website (on mobiles click on the 3 lines on the top left, which will bring up the menu and the search bar.
How can I check stock levels for a product?
If a product is showing out of stock then it not available at this time, so it's best to contact us to check when it will be back in stock. We have a very clever stock management system, which keeps everything under control!
Can I add to my order?
Due to our new stock control and order management system we are unable to combine orders, so please ensure you have everything you need before checking out.
How can I pay?
All orders need to be placed on the website directly for security reasons. We accept payments by PayPal, Credit/Debit card, and Apply Pay on some mobile devices.
How can I check the status of my order?
We highly recommend you sign up for an account, as this will enable you to see the status of your current order, and previous orders.
What sizes do you offer?
Most ribbons are sold per 1 metre length (3' 3") and we try and send multiples in the longest uncut length we can.
Glitter Fabric: We stock the largest sizes range in the UK. A4 Sheet (21cm x 29cm), Single Mini Roll (21cm x 100cm), Larger pieces are available: Continuous pieces are multiples of single mini rolls sent in one piece, eg: 42cm, 63cm, 84cm, 105cm x 100cm. Metre 100cm x 140cm. Glitter Fabric larger than a Single Mini Roll is sent folded.
Felt: 25cm x 30cm sheet, 25cm x width (90cm/110cm/180cm), and multiples thereof (50cm, 75cm, 100cm, etc).
More information can be found on the individual listings.
Do you offer samples?
We offer a free sample service, please click on the 'sample request' red button at the bottom of the website.
How soon can I expect my order?
We ship most orders within 48 hours, but can take up to 72 hours (excluding weekends). We update the processing times on the top of the website.
We ship UK orders with Royal Mail 24, this delivers next working day in 99% of cases. Internationally it can take 7 working days to arrive in your country, then gets processed by your countries customs department before being handed over to your local delivery service. So delivery times depend on the processing times of customs, and your local delivery service. We do offer a courier service if you need your order within 7 working days. Please contact us for a quote.
Do you offer any discounts for first time buyers?
We offer our VIP Crafters a free gift and 10% discount on their first order, here is more information: VIP
You can also sign up for the 'Reward Program' (click on the bottom right button on the website) and get 100 points when you sign up and 1 point for each £1 you spend (you must log in each time you shop), you collect 100 points for £5 discount to spend on the website.
What do I do if I have a problem with the order I received?
Mistakes can happen, we are only human after all. If your order arrives damaged/incorrect or you are not happy for any reason please email us immediately firstname.lastname@example.org and we will advise you. We will need to see a clear photo of the damage/order and please add your order number to the email (this can be found on the front of the parcel). Please keep all packaging until the issue is resolved.
How do I return an item?
Please email us (email@example.com) within 14 days of receiving your item with the order number and the name of the item you wish to return. We will then let you know the address and details of how to return the item. Not all items are returnable, so please check with us first.
Can I come and shop in person?
We only take orders online.
If you have any other questions please contact us: firstname.lastname@example.org