Payment: PayPal, Credit/Debit Card (Stripe), Apple Pay (mobile devices).
Delivery:
FREE POSTAGE ON UK ORDERS OVER £30.00
Postage:
UK Royal Mail 24 £1.95
International Tracked £9.95
Some countries £40, due to shipping charges, we refund any overpaid shipping to you.
Delivery to non-permanent addresses (eg: hotels) is not permitted and we will cancel your order.
If you know you will be on holiday please do not order, as certain orders need to be signed for or will not fit in your letterbox and will get returned to us incurring extra delivery charges when re-delivered. We will not refund on any order if you were on holiday during the estimated delivery date.
Rest Of World:
Signed For/Tracked service (dependent on your country approximately 14 working days, non guaranteed - does not include time spent with customs)
Customs:
Orders can be held in customs in your country for as long as they need to check the parcel - this is out of our hands and may result in a delay in your order getting to you. Therefore we offer no guaranteed delivery date on any orders. Order may be subject to customs charges in your country, payable by yourself. You must make sure the item/s you want to purchase are allowed to enter your country before purchasing, we not liable if your order gets destroyed/sent back to us and we will pass on any return fees to you via invoice.
If you are not available when delivery is attempted and your parcel gets returned to us, we will either refund you (less shipping charge), or re-send the parcel, but you will be sent an invoice for the shipping charge, and only once this is paid will we re-send your order.
Liquids:
We are unable to post liquids via any other service than Royal Mail. Therefore if your order goes over 2kg, and we have to ship via courier we will have to remove and refund for the adhesive.
We are unable to send liquids outside of the UK at all.
Free Postage:
UK orders over £50 will be shipped by Royal Mail Tracked 24
We post within 2-3 working day of your order being received.
If an item is out of stock we will do our best to contact you before we post your order.
Items that are out of stock will be placed on back order for you if required, or we will refund the items for you. If the item will take us longer than a week to get back in stock we will generally refund for that item, and send on the rest of your order.
LOST MAIL:
UK: Royal Mail won’t consider an item of mail to be lost until 10 working days have passed from the date it was due to be delivered - for piece of mind we use a delivery confirmation service, and always have proof of postage.
EU and Rest of World: Royal Mail cannot accept a claim for loss unless at least 20 working days (for items posted to EU) or 25 working days (for items to the rest of the world) have passed from the due delivery date. We are not liable to replace or refund non-tracked orders from outside the EU.
Working days are Monday-Friday and exclude weekends and Bank holidays. We cannot class an item as lost until this time has passed. Please contact your neighbours and local sorting office first as your parcel could be with them. Generally we post items in a green polka dot mailing bag, larger orders are sent in a purple mailing bag or boxed.
Returns:
If you wish to return your unused, undamaged item/s, please contact us with your order number.
We will then arrange for you to post the item back to us and we will replace the item or refund you as required. Item/s must be returned in saleable condition and secure packaging, you must obtain proof of postage for your return and post using a Tracked or Signed For postage option - If your return does not arrive with us we cannot process it. If returning from outside the UK please mark your customs form as 'Return' as if we have to pay customs charges they will be passed onto you.
Please include a copy of your invoice in your return as otherwise your refund/replacement will be delayed. Refunds will be processed within 14 working days of receiving the item/s and will be refunded in the same way you paid (card refund/Paypal).
Please note: Any materials made for you with non-matching (bespoke) felt backings, Cut ribbons, Die Cuts, Sewing Patterns and Bow Templates/Dies are non-returnable/refundable.
Sheets of glitter/faux leather/velvet/fabric felt, etc must not be folded for posting, as this damages the fabric and will void your return claim.
Sale items are non-returnable.
Post to: Creative Craft Supplies
RETURN DEPT
Unit With White Door,
Woodside Farm Units Duttons Lane. Sutton Coldfield. B75 5RJ
Missing Items: If you receive your order and there is an item/s missing or damaged please immediately photograph your order as is and also your invoice from the front of your parcel, and send us an email message (within 48 hours of receiving your order) with your order number and the photos attached and let us know what is missing. We cannot replace missing items without this photographic proof. Please keep all packaging until the issue has been resolved.
Scissors: By purchasing scissors you are agreeing that you are over 18 years of age.
Materials: We do our best to cut items as accurately as possible but there may be +/- 1cm difference in the stated size of material.
Privacy Policy:
Privacy Policy:
Here at Creative Craft Supplies we take privacy seriously. We want you our customers to know that we value your privacy and therefore will lay out in our Privacy Policy why we hold your data, for how long, what it’s used for, and what we do to keep your data safe.
Cookies:
Cookies are used on our website to collect information about visitors browsing & buying behaviour. This information includes: checkout, how our website is navigated and products purchased. We do this to better enhance the customer experience in the future.
Google Analytics:
When someone visits www.creativecraftsupplies.co.uk we use Google Analytics to collect data such as behaviour patterns, time spent on the site, most visited pages, Country of origin. We do this to use the data to enhance the experience of our customers, in a way which does not identify individuals. We do not make, and/or allow google to make any attempt to find out the identities of the visitors.
Mailing List:
To better show our customers products, services, offer freebies and keep them up to date with Creative Craft Supplies, if you sign up to our mailaing list, we use your Name and Email address to send you this information. We will never sell, or trade your details, and you can unsubscribe at any time by emailing us: hello@creativecraftsupplies.co.uk, or clicking the clearly shown Unsubscribe link at the end of the email. Your details will be permanently deleted from the list and you will be notified via email of the removal.
To make and send our emails we use Mailchimp. They help us to track email opens & clicks on links so we can enhance the customer experience of our newsletters Mailchimp look after the data you give us. You can see Mailchimp’s privacy policy here. https://mailchimp.com/legal/privacy/
Purchasing:
When you make a purchase from Creative Craft Supplies your name, address, email address, telephone number is stored on our order system through Shopify (our website host) and through Royal Mail’s Click & Drop System (for our postage).
If you order via our eBay store your name, address, email address, telephone number is stored on their system and through Royal Mail’s Click & Drop System (for our postage).
If you order via our Etsy store your name and address is stored on their system and through Royal Mail’s Click & Drop System (for our postage).
The data is used so we can process your order. We keep your data on file for 7 years, this is for tax purposes. The data we store is kept on a password protected computer via Dropbox. Their privacy policy can be seen here: https://www.dropbox.com/en_GB/privacy
Data Controller:
If you wish to view, amend or delete any of the data we hold on you please contact: Melissa Davin-Smith, hello@creativecraftsupplies.co.uk, Creative Craft Supplies, Unit With The White Door, Duttons Lane, Four Oaks, Birmingham. B75 5RJ.
We will review our privacy policy each year. It was last updated: 25.05.18
WE DO NOT STORE CUSTOMERS CREDIT OR DEBIT CARD INFORMATION
Access to Information
You have the right under the Data Protection Act to access the information which we hold about you. If you wish to exercise this right, please send your request to hello@creativecraftsupplies.co.uk and we will be happy to help.
Competition Terms:
All entries must be received by 11.59pm on the competition closing date and is open to all UK residents aged 16 or over, excluding employees or agents of the associated companies and their families. Only one entry per household. Prize contents are subject to change. No cash alternative. One prize will be given away to a member drawn at random on the closing date. You must have a registered account at www.creativecraftsupplies.co.uk to enter. Registration is free. No purchase necessary. The decision of the judge is final and no correspondence will be entered into. The winner will be notified by email.
